At Pro Moto Shop, we stand behind our premium motorcycle parts with the same commitment to performance that we expect from brands like Brembo and D.I.D. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with confidence.

Key Return Details

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping costs non-refundable)
  • Refund Processing: 3-5 business days after receipt
  • Exchange Options: Available for eligible items

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, in original packaging with all tags and protective materials intact
  • Original proof of purchase required
  • Certain high-performance components may have specific restrictions (see below)

Non-Returnable Items

For safety and performance reasons, the following cannot be returned:

  • Brembo Brake Pads (all types: Carbon Road, Racing Competition, Sintered variants)
  • BMC Air Filters (due to hygiene reasons once unpackaged)
  • Motorcycle Batteries (Aliant Lithium, BS, Dynavolt – hazardous materials restrictions)
  • Opened chain lubrication products
  • Custom or special order items

Note: This reflects our commitment to delivering uncompromised performance parts – we cannot risk compromised components being reintroduced to inventory.

Return Process

Step 1: Initiate Your Return

Email our returns team at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Body: Dear Pro Moto Shop Returns Team, I would like to request a return/exchange for the following item(s) from order #[Your Order Number]: Product Name: [Product Name] Quantity: [Quantity] Reason: [Reason for Return] I prefer: [Refund/Exchange for (specify product if exchanging)] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Detailed packing instructions
  • Return shipping address (our warehouse in Sacramento, CA)

Step 3: Ship Your Return

Package items securely in original packaging with RMA number clearly visible. We recommend:

  • Using a trackable shipping method
  • Insuring high-value performance parts
  • Retaining your shipping receipt until process completes

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Product cost minus original shipping charges

Note: International refunds may take additional 2-3 days for bank processing.

Exchange Process

For eligible items:

  1. Follow standard return process indicating “exchange”
  2. We’ll ship replacement once return is received
  3. Expedited shipping available for racing season emergencies

Damaged or Incorrect Items

If you receive damaged or wrong components:

  • Contact us immediately at [email protected]
  • Include photos of packaging and product
  • We’ll arrange prepaid return shipping if needed

Performance Rider Assurance

We understand that when you’re prepping for race season or maintaining your machine, every component matters. Our returns team consists of fellow riders who understand the urgency and precision required in motorcycle performance parts.

For time-sensitive racing needs, contact us directly at +1 (555) 123-4567 during business hours (PST) for expedited resolution.

International Returns

For riders outside the U.S.:

  • Return shipping costs are customer responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Refunds processed in USD; exchange rates may affect final amount

Note: Unfortunately, we cannot accept returns from restricted Asian and remote regions due to logistical constraints.

Questions?

Our rider support team is ready to assist:

Email: [email protected]
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 8AM-5PM PST